FAQ

General

• I forgot my password, what do I do?
• Which Salesforce versions are supported? (U)
• How to get help? (U)

Licenses

• Do I need a Fingertip license to use or view the Fingertip components in Salesforce?
• Do I need to purchase Fingertip licenses for all users in my Salesforce org?
• What is the pricing model for Fingertip?

Installation

• How can I test if the installation has succeeded?
• What do I need to do after I install Fingertip?
• What are the most common pitfalls and mistakes I can make with installation?
• How do I update my Fingertip installation?
• Can I rerun the installation process or do I have to delete something?

Support

• How do I grant Fingertip Support access?

Miscellaneous

• Should I map out my process and set up projects in sandbox or production?
• Does Fingertip work in Salesforce Government Cloud or other Salesforce industry clouds?
• Does Fingertip work with Salesforce Platform Encryption (also known as Shield)?
• Can I use Fingertip without Salesforce?